Privacy Policy

Estate Agency

Privacy Policy

Paras Panna Estate Agency (“Paras Panna,” “we,” “us,” or “our”) operates the website https://paraspanna.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or interact with us regarding our real estate services.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

a) Information We Collect

When you fill out our contact form, call, WhatsApp, or email us, we may collect:

Full name
Email address
Phone number
Message content and any property preferences, budget, or location details you share
Any documents you voluntarily send us related to a property enquiry

b) Information collected automatically

When you browse the Site, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and referring website
Cookies and similar tracking technologies (see our Cookie Policy)

c) Information from third parties

We may receive information about you from social media platforms (Facebook, Instagram, LinkedIn) if you interact with our pages, or from property portals/partners you use to reach us.

How We Use Your Information

We use the information we collect to:

Respond to your property enquiries and schedule visits
Provide information about available properties, buyers, sellers, or investment opportunities
Communicate with you via phone, WhatsApp, SMS, or email regarding your enquiry
Improve our Site, services, and marketing
Comply with legal, regulatory, and tax obligations
Prevent fraud and protect the security of our Site and business

We do **not** sell your personal information to third parties.

Disclosure of Information

We may share your information with:

Property owners, developers, or other parties directly relevant to a transaction you have asked us to facilitate (only as necessary and with your knowledge)
Service providers who help us operate the Site (e.g., web hosting, WhatsApp Business, email/CRM tools), bound by confidentiality obligations
Government or regulatory authorities, where required by law (e.g., RERA, income tax, or law enforcement requests)
A successor entity in the event of a business transfer, merger, or acquisition

Cookies and Tracking

Our Site may use cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. See our **Cookie Policy** for details. You can disable cookies through your browser settings, though some Site features may not function properly as a result.

Third-Party Links and Embeds

Our Site may contain links to third-party websites (e.g., Google Maps, social media, WhatsApp) and embedded content (e.g., videos). We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, respond to your enquiries, maintain business records, or comply with legal obligations (such as record-keeping requirements under applicable real estate and tax laws).

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law (including the DPDPA, 2023), you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent to processing (where processing is based on consent)
Grievance redressal regarding how your data is handled

To exercise these rights, contact us using the details in Section 1.11 below.

Children's Privacy

Our Site and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.